Customer Service - Rockville - Level One Personnel

    Level One Personnel
    Level One Personnel Rockville

    1 week ago

    Description

    Customer Support
    Location: Rockville, MD
    Type: Long-term Contract, no end date.
    Pay: $20
    Hours: Full-Time.
    Responsibilities

    • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
    • Collects and enters orders for new or additional products or services.
    • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Performs other related duties as assigned.
    Requirements:
    • High School Diploma or equivalent
    • Ability to pass a drug and background check.
    • Customer service experience required.
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software
    Benefits Information:
    • Eligible for Health Benefit Coverage following 60 days of employment
    • 401k After 1 Year.
    • 1 Week Sick accrued

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