Technical Support Specialist - Orlando - beBeeTechnical

    beBeeTechnical
    beBeeTechnical Orlando

    1 month ago

    $60,000 - $80,000 (USD) per year * Healthcare

    Job title: Technical Support Analyst

    Description

    Technical Support Specialist

    We are seeking a skilled Technical Support Specialist to join our IT team. This individual will be responsible for providing expert technical assistance and support to end-users across our facilities.

    This role is ideal for an analytical problem-solver with a passion for delivering exceptional customer service. If you have a strong understanding of operating systems, networking protocols, and IT ticketing systems, we encourage you to apply.

    Key Responsibilities:

    • Install and repair IT equipment and software
    • Respond to service desk requests and troubleshoot incidents
    • Support moves, adds, and changes for users
    • Mentor entry-level analysts and train staff on technology use
    • Maintain documentation and escalate complex issues when needed
    • Participate in on-call support rotation to ensure seamless operations

    Requirements:

    • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
    • 2-4 years of experience in IT support, helpdesk, or technical analyst role
    • Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques
    • Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)
    • Familiarity with Active Directory, Office 365, and enterprise productivity tools
    • Strong problem-solving, communication, and customer service skills
    • Ability to prioritize in a fast-paced environment

    Benefits:

    • 17 PTO Days
    • 11 Paid Holidays
    • 1 Floating Holiday
    • Health, dental, and vision plans
    • 401k + Employer Match
    • Company paid Life Insurance
    • Growth opportunities and much more

    About Our Team:

    We are a mission-driven organization where technical expertise makes a real impact. Our IT team supports the systems and devices that healthcare professionals rely on every day.

    Join Our Team:

    We are passionate about delivering exceptional care through innovative technology solutions. If you share our values and are looking for a challenging and rewarding career opportunity, please submit your application.

    * This salary range is an estimation made by beBee
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