Technical Product Support Specialist - Oakwood, OH
2 days ago

Job summary
The Technical Product Support Specialist provides expert remote technical support for Microbiology instrumentation, focusing on blood culture and antimicrobial susceptibility testing systems.
Responsibilities
- Provide dedicated technical support for Microbiology instrumentation via phone and email within established Service Level Agreements (SLAs).
- Diagnose and resolve hardware, software, computer interface, product performance, and workflow issues through remote troubleshooting.
Job description
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