Store Key Holder - Evansville - Evansville Goodwill Industries, Inc.

Description

Job Description

More than a job, a mission. When you support your organization through the generation of revenue, you are contributing to the mission of Goodwill.

We use the funds generated from selling donations to provide employment services, digital skills training, guide programs, and a school for adult students to obtain their high school diplomas.

Our total rewards package includes competitive wages, bonus eligibility, annual merit increase eligibility, paid sick time, paid vacation days, 10 paid holidays annually, employee health clinics, dental, medical, HSA, vision, retirement plan, life insurance, student loan forgiveness eligible, employee discount, and mileage reimbursement.

Mission Contribution:

Under the leadership of the Store Manager, the Store Key Holder will assist in the day-to-day store operations. This position is responsible for ensuring the efficient and cost-effective operation and stewardship of the Goodwill store to maximize profitability and increase training opportunities.

Organizational Design:

The Store Key Holder is a full-time, hourly management position. As a member of the Retail Operations team, the Key Holder assists the Store Manager with the daily operation of the retail store and the continued development of the store team members, clients, and volunteers.

Essential Functions:

• Perform assigned duties and management responsibilities in partnership with the Store Manager within the framework of our Guiding Principles:
• Provide best-in-class customer service
• Maintain clean, neat, organized, and safe facilities
• Maintain stores full of fresh inventory
• Use data analytics to drive performance
• Input data into a centralized spreadsheet and/or data collection system
• Ability to use a computer-based register system
• Must be able to perform basic financial calculations for cash handling, register balancing, store finance reporting, and safe management
• Perform store audits and utilize results to direct needed changes
• Manage product logistics, including stemming, hanging, pricing, sorting, stocking, pulling, and using fork trucks and/or pallet jacks
• Responsible for training, supervising, and developing team members within the framework of Goodwill policies, procedures, and job descriptions
• Assist the Store Manager and Store Assistant Manager in the day-to-day operations of the store

Duties and Responsibilities:

• Train as a backup for scheduling labor and preparation of timecards
• Responsible for reporting transportation and maintenance needs of the store to the Store Manager
• Ensure proper branding, image, and security of the store according to agency policies and procedures
• Order and maintain supplies in a secure manner in accordance with established budget and agency practices
• Ensure customer and donor experience is positive
• Ensure the proper handling and processing of incoming donations in and out of the store in accordance with Goodwill policies and procedures
• Ensure that store meetings are held and that agency directives are communicated to all team members
• Assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with Goodwill's policies and procedures
• Ensure statistical counts (i.e., donor counts, apparel hung, etc.) are completed in an accurate and timely manner. Complete register pulls, readings, cash reports, daily activity reports, transmittal of reports, and daily deposits in accordance with Goodwill's policies and procedures
• Keep abreast of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors (e.g., full or discount retail, consignment, and second-hand thrift)
• Must perform necessary janitorial work
• Ability to multi-task, make quick decisions, and work in a team-oriented, fast-paced environment
• Must have punctual and dependable attendance
• Participate in Goodwill events and activities outside of routine duties as assigned
• Perform all other duties as assigned

Minimum Qualifications:

• Basic computer skills, including the use of Microsoft Office products
• High school diploma or equivalent
• Ability to read, write, and communicate in English with good communication skills and ability to communicate with the public and department staff
• Must have a valid driver's license with reliable transportation for travel between Goodwill sites and Goodwill auxiliaries
• Must be able to pass skills and knowledge assessment testing
• Pass drug test and criminal background check

Physical Requirements/Work Environment:

The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push, and pull. The employee must be able to lift up to 40 pounds and team lift or use equipment to aid in the lifting and movement of items over 40 pounds (common items include, but are not limited to, bags of clothes/miscellaneous items, televisions, computers, sofas, kitchen appliances, bicycles, and bedroom sets).

The working environment is indoors with occasional exposure to outside temperatures and will work around occupational allergens, both air and contact, including but not limited to, dust, animal hair and dander, perfumes, and mold. The noise level in the work environment is moderate.

Goodwill Educates, Inc. and Goodwill Industries, Inc. provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.