Application Support Analyst - Walnut Creek, CA
1 day ago
Job description
Company Description
America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space.
Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions.
We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices.
We specialize in design, deployment, optimization, and support of these Networks.Whether an off-the-shelf or custom solution is needed, we'll create a solution and push the data on the best cloud platform to fit your needs, including your own.
Job Description
*MUST BE PROFICIENT WITH TOOLCHAIN AUTOMATION
*BMC REMEDY KNOWLEDGE A BIG PLUS
Advanced hands-on technical support is provided with a strong focus on automation of support processes. Hands on experience in Devops is required.
Respond to errors and emergencies within applications and programs;
Provide first-tier support to end users for IT applications;
Assist in the implementation and maintenance of databases and systems;
Experience in debugging web applications
Monitor tickets assigned to the queue and process first - in first - out based on priority
Document internal procedures
Report issues to the Application Vendor or Internal Team for escalation
Participate in rotating 24x7 "on call" support coverage for escalated issues
Provide technical support training and guidance to customers and other team members
Provide great customer support through direct customer contact, including by phone, email, and case documentation
Knowledge of the following a plus
- Apache Webserver
- Apache Tomcat
- AngularJS
- Nginx
- PM2
- Remedy ARS 9.x
- UNIX (Solaris)
- Linux (Redhat)
- MongoDB
- Shell scripts
- Jenkins
Additional Information
Vivek Salvatore
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