it support associate - Green Bay, United States - Nicolet National Bank

Description

Job Description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

This position is primarily responsible for maintaining and improveing the technical systems to ensure all employees have the technology they need to complete their work.

As an IT Support Associate, you will:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
• Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Ensure the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
• Installing new software and hardware components.
• Supporting the day-to-day operations of our computer network.

Qualifications

• Pursuing a two year or four-year degree in Information Technology or related field
• Excellent problem-solving and critical thinking skills
• Effective communication skills, including speaking, writing and active listening
• Good organization, time management and prioritization
• Efficient troubleshooting abilities
• Great customer service and interpersonal skills
• Ability to maintain strict confidentiality
• Strong organizational, multi-tasking and prioritizing skills
• Self-motivated and resourceful with strong research skills
• Ability to travel to different locations

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled