Quick Lane Service Advisor - Orlando - Tropical Ford

    Tropical Ford
    Tropical Ford Orlando

    5 days ago

    Default job background
    Description

    Job Title: Service Advisor

    The role of a Service Advisor is multifaceted and customer-centric. Key responsibilities include greeting customers promptly, obtaining necessary vehicle information, and clearly reporting all symptoms as described by the customer.

    To ensure seamless service delivery, Service Advisors must determine recommended maintenance based on age, mileage, and vehicle history, prepare accurate estimates, and establish follow-up times.

    Maintaining open communication with customers is vital, requiring frequent updates throughout the day. Finally, Service Advisors verify invoices for accuracy and explain completed work to customers.

    Benefits and Compensation:

    • Competitive Pay
    • Flexible Working Hours
    • Health Insurance
    • Vacation Pay
    • 401(K)

    Requirements and Qualifications:

    • Previous experience at a Ford dealership is preferred
    • Reynolds & Reynolds experience is advantageous
    • Able to identify problems quickly and possess knowledge of automobiles
    • Proven track record of delivering exceptional customer satisfaction
    • Past experience in a similar role or related position
    • Energetic personality and desire for long-term career growth
    • Personal and professional integrity
    • Basic computer skills and willingness to learn new technology
    • Ability to lift 50 pounds and work in a fast-paced environment
    • Positive, friendly attitude
    • High school diploma or equivalent

    About Us: As an equal opportunity employer, we value diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics outlined by federal, state, or local laws.

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