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  • IT Support Specialist - Miami - Top Tier T.T.S. Florida Corp

    $67,200 (USD) per year *
    Description

    Overview

    We are seeking an IT Support Specialist to provide technical support and help desk services for our Contact Center. This role includes installing and configuring computer hardware and software, troubleshooting technical issues, and ensuring smooth IT operations across multiple sites.

    Key Responsibilities:

    • Provide technical support for computer hardware, software, and peripheral - equipment; maintain helpdesk ticketing system.

    • Install, configure, upgrade, and maintain computers, software, and network devices.

    • Troubleshoot hardware, software, and audio/video systems; escalate issues when necessary.

    • Manage Information and Referral (AIRS) software and cloud-based phone systems.

    • Assist with staff training on IT systems and software.

    • Maintain asset inventory and support disaster recovery initiatives.

    • Provide 24/7 support as needed and travel between multiple sites (valid FL driver's license required).

    Qualifications:

    • 2–3 years of technical support experience (or equivalent combination of education and experience).

    • Strong knowledge of Windows OS, Office365, Active Directory, group policy, TCP/IP, DNS, and basic networking.

    • Experience with servers, switches, routers, and call center solutions (VOIP/InContact preferred).

    • Excellent customer service, problem-solving, and communication skills.

    Job Type: Full-time

    Work Location: In person

    Benefits:

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Toptier TTS Florida is an equal opportunity employer and is committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs. Toptier TTS Florida is dedicated to ensuring equal access to opportunities and a respectful workplace for everyone.

    Job Type: Full-time

    Pay: $ $32.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Work Location: In person

    * This salary range is an estimation made by beBee
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