Technical Support Analyst I - Colorado Springs, United States - 22nd Century Technologies

Description

Job Title:
Technical Support Analyst I Location with zip code: Colorado Springs, CO Duration: 6 months with possible extension

Required Skills:

The Service Desk team works collaboratively with users and Information Technology (IT) team members to ensure customer computers, desktop phones, mobile devices, peripherals and core services are available and operational to provide a quality customer experience at all times.

They document and resolve IT tickets related to hardware, software, network and general computer and peripheral usage. The Tier 1 Technicians provide first-line single point of contact support.

They answer the phone when you call, receive the email or ticket when you submit them, or greet you at the walk-up desk.

Their main goal is to provide First Contact Resolution (FCR).

Where FCR is not possible, the Tier 1 technician fully documents the troubleshooting steps they took and escalates the incident or request to Tier 2 for resolution.

In addition to responding to tickets, the Service Desk is responsible for communicating to City Departments for service interruptions and other IT related notifications.

About our Company:
-22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

"22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.