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- Acts as host / hostess by welcoming guests, solving minor problems, and ensuring guests have a great stay.
- Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
- Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
- Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
- Assists with preparation of the Front Office budget.
- Generates reports for Front Desk, Engineering, and Housekeeping.
- Performs all accounting duties including posting charges, account settlements, and shift closing.
- Enter data into the computer, including accounting data.
- Oversees the operations of the Front Desk, Reservations, Guest Services, and Switchboard.
- Completes daily and weekly reports for management.
Front Desk Supervisor - Colorado Springs, United States - Garden of the Gods Resort and Club
Description
Position:
Front Office SupervisorSupervisor: Front Office ManagerDepartment: Front Office FLSA Status: Non-ExemptPosition Summary To supervise and coordinate the activities of all front desk staff.
To assist guests with any needs or questions that arise during check-in and checkout.Essential Functions
Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience.
External and Internal Personal ContactCommunications Daily VerbalWrittenWeekly Participating in meetingsMonthly Conducting meetings / leading group discussionsTeamwork and Collaboration This job is a team leader in the departmental work team.
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