Paratransit Scheduling Specialist - Salt Lake City
2 days ago
Job description
Are you a devoted servant in your community with a passion for aiding those with disabilities? Do you want to move your career forward in a rewarding job where you can make an impact on the lives of others? Help UTA keep moving forward in our initiative to provide key mobility services to people with disabilities Our Paratransit department helps those with disabilities stay connected by providing them with services to keep them moving and connected to the world around them.
While this is a call center type of position, there are no high-pressure selling requirements or any type of outbound calling.
If you are interested in a position where you can be of a unique service to your community, consider a position helping people with disabilities and/or the elderly in this special way.
As aParatransit Scheduling Specialistfor the Utah Transit Authority, you will:
Determine passengers' path of travel and mode of transportation based on trip eligibility consistent with conditions of eligibility, corporate/BU goals, and routing efficiencies.
Communicate transportation requirements under the Americans with Disabilities Act (ADA) to include Paratransit, Flex Route and Fixed-Route Bus, TRAX, Rail, BRT, and Rideshare operating information.
Advocate the use of Flex Route by educating the public on operations, including scheduling deviation trips to ensure efficient route utilization.
Ensure all Paratransit rider transfers are aligned with other transit modalities. Responds to passenger and Special Services Business Unit (SSBU) operations concerns, suggestions, scheduling errors, or other identified routing details.Accompany Paratransit and Flex Route passengers the first time they use any available transit travel modes to educate them on how to use UTA services.
Participate in community workshops and public hearings to educate on the role and eligibility requirements of Paratransit and Flex Route services.
Answer and reply to all relay calls regarding all UTA services.Education/Training/Experience
Minimum Qualifications
High school diploma or equivalent. Associate's Degree in Business or related field preferred but not required.
Two years of previous customer service experience including a minimum of six months of experience working with people with disabilities, the elderly, etc.
in any capacityKnowledge/Skills/Abilities
Basic knowledge of the Americans with Disabilities Act (ADA)
Beginner-level proficiency in MS Excel and Word (preferred), Typing proficiency at 30 words per minute net (preferred)
Excellent interpersonal skills; be sensitive to people with various disabilities and their transportation needs; communicate with a variety of people including managers, employees, customers, and the public
Work in a high-stress environment and meet deadlines; multi-task, solve problems and pay attention to detail
Speak a second language (preferred)
This job requires regular and predictable attendance.
OR -An equivalent combination of relevant education and experience.
[UTA reserves the right to determine the equivalencies of education and experience.]
UTA's Benefits Package For Full-time Administrative Employees Includes
Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.
22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
10 paid holidays and two paid (2) floating holidays per year.Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.Training, development, and career advancement opportunities.
Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
Free transit passes for employees, spouses, and dependent children.
Employee assistance program – includes counseling, legal services, financial planning, etc.
UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
Free on-site fitness facilities and discounted membership to VASA Fitness.
For more information on UTA's Total Rewards benefits package, please
Pay Rate:
$20.048 per hour
If interested, please apply before:
March 2, 2026
Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity.
Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at A minimum of two work days' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219.
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