Student Technology Support Specialist - Northern, United States - Northern Kentucky University

Northern Kentucky University Northern, United States

2 days ago

Description

Position Information Working Title Student Technology Support Specialist (Norse Tech Bar) Department IT Central Type of Work Study Federal, Institutional Building/Office Location UC - University Center Work Schedule Preference for this posting will be given to candidates that have availability to work on Tuesdays and Thursdays.

Normal schedules will vary (up to 25 hours per week primarily M-F between 8:30 am -5:30 pm during the Academic Semesters, up to 35 hours during the Summer) with opportunity for weekend and/or evening hours as needed.

Job Description Student Assistant to provide technical assistance to students, faculty and staff during various hours primarily in a face to face environment on campus with possibility of some desktop, telephone, and chat support.

Primary Responsibilities Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance.

Knowledge of set ups and installations of software and email services on smart phones and tablets preferred.

Courtesy and customer service skills are imperative.

This position will require the ability to work independently and with a high degree of accountability; must be diligent, responsible, and on time.

Technology hardware inventory tracking is an important component of the position.

Familiarity with laser and photo quality printers is preferred. This includes changing toner cartridges, printer setup, etc.

Qualifications This Position is primarily open to 1st through 3rd year students in a College of Informatics program, VCD or a major in a STEM discipline.

Strong preference for students that would be eligible for Federal Work Study Financial Aid.

General: Courtesy and customer service skills are critical. Must be able to listen actively and demonstrate good written and oral skills. Ability to communicate effectively; both verbally and in written format. Capable of working independently, and accepting responsibility. Must be diligent, responsible, and on time. Attention to detail is needed. Experience in working with students and educators and maintaining a positive attitude about the use of technologies and avoiding frustrations is needed. Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical.

Skill: Customer Service experience in a face to face environment preferred, telephone and chat support experience a plus. Previous experience working with multiple platforms of operating systems preferred. Maintaining a positive attitude about the use of technologies and avoiding frustrations is needed. Advanced computer skills and knowledge of software including Microsoft Office required. Experience with specialized software like the Adobe suite preferred. Experience troubleshooting computer, tablet and smartphone problems preferred. Minimum Education Some College Pay Rate $11.50/hr

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