- As primary liaison, is responsible for escalation, building of relationships with client contacts and management and coordination of the client loyalty process.
- Developing strong working relationships with assigned clients and FIS resources.
- Demonstrating financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.
- Managing and communicating expectations internally and externally.
- Managing the service component of the client relationship.
- Educating clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.)
- Conducting regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings.
- Acting as an escalation point between client and request desk.
- Participating in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
- Excellent communication skills both verbally and in written form in a clear, concise, and professional manner
- Ability to quickly understand and apply new concepts
- Ability to analyze and solve problems using learned techniques and tools
- Exceptional organizational and time management skills
- Strong problem solving skills
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Is resourceful and proactive in gathering information and sharing ideas
- Some flexibility of hours is required
- Good working knowledge of FIS systems and the industries in which FIS competes for business
- Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
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Client Success Manager II - Brown Deer, United States - FIS Global
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
1 - 5%Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
As a Client Success Manager, you will act as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients strategic to the Enterprise.
About the team:
All of us in Banking Solutions believe the client is the end all. They drive our business, they set our ultimate goals and we work for them. We believe in professional and honest communication. We deliver what we promise and we never promise what we can't give.
What you will be doing:
What you will need:
Added bonus if you have:
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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