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    Front Office Associate Float - Milwaukee, United States - RAYUS Radiology

    RAYUS Radiology
    RAYUS Radiology Milwaukee, United States

    3 weeks ago

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    Description

    There is a $500 sign-on bonus for this position RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Float Front Office Associate to join our team.

    As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams.

    You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners.

    You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.

    This position is fulltime with shifts varying from 6:30am-10:30pm Monday-Friday, includes up to 3 weekend day shifts per year.

    In this role you will travel to multiple locations in the market, and be eligible for a shift differential and mileage.


    Essential Duties:
    (65%) Registration

    Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
    Answers phones and handles calls in an efficient and friendly manner
    Fields calls appropriately for center associates
    Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
    Follows-up on any unread exams
    Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
    Orders office supplies as needed
    Maintains supply of patient information sheets
    Pushes imaging via electronic interfaces
    Completes confirmation calls and provides preparation instructions to patients
    Faxes reports, billing information, and medical release forms as requested

    (25%) Scheduling & Insurance

    Schedules patients and enters orders
    Maintains an up-to-date and accurate database on all current and potential referring physicians
    Accurately maintains patient records within radiology information system (RIS)
    Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
    Maintains accurate pending-scheduling list
    Checks all exams for pre-certification with patient's insurance company
    Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
    Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

    (10%) Performs other duties as assigned
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