No more applications are being accepted for this job
- Ability to handle all job duties and responsibilities of CSR I and CSR II.
- Document procedures and assist managers with reporting and activity in various areas of title.
- Research and resolve difficult account and title issues within the full title management scope (releases, pulls, corrections, duplicates, etc).
- Sales, Simply ELT client boarding and state ELT enrollments.
- Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing.
- Identify and provide solutions for system or process issues and suggest improvements and eliminate errors.
- Identify trends in current work flow and foresee potential issues.
- Escalates exceptions and issues to supervisor/lead/IT.
- Train, advise and direct processes as required.
- Coordinates activities of flow ensuring SLA's are met.
- Stay informed on DMV processes, procedures and happenings.
- Pinch hits for supervisor.
- High school diploma.
- AA degree or higher preferred. Experience in industry can be substitute.
- 3-5 years' related experience (Preferred).
- Comprehensive knowledge of the field's policies, procedures and practices.
- Excellent written and verbal communication skills with clients.
- Strong listening and comprehension skills to handle difficult inquiries.
- Ability to analyze data and present recommendations based on outcomes of analysis.
- Strong work ethic and excellent time management skills, ability to multi-task and prioritize.
- Strong interpersonal skills and ability to work well with clients and people throughout the organization.
- Willingness to maintain a professional appearance and provide a positive company image.
- Willingness to work non-traditional shifts which meet the needs of the team and company.
- Ability to perform under minimal supervision, shows initiative to grow and improve programs.
- Leadership skills, Clerical skills, and Mathematical skills.
Customer Service Representative III - Hunt Valley, United States - PDP Group An Amynta Company
PDP Group An Amynta Company
Hunt Valley, United States
1 month ago
Description
Job Description
Job DescriptionThe CUSTOMER SERVICE REPRESENTATIVE III possesses intense knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc. Handles account issues/research, lead, trainer, and analyst.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS