Customer Service Representative III - Hunt Valley, United States - PDP Group An Amynta Company

    PDP Group An Amynta Company
    PDP Group An Amynta Company Hunt Valley, United States

    1 month ago

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    Job Description

    Job Description

    The CUSTOMER SERVICE REPRESENTATIVE III possesses intense knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc. Handles account issues/research, lead, trainer, and analyst.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Ability to handle all job duties and responsibilities of CSR I and CSR II.
    • Document procedures and assist managers with reporting and activity in various areas of title.
    • Research and resolve difficult account and title issues within the full title management scope (releases, pulls, corrections, duplicates, etc).
    • Sales, Simply ELT client boarding and state ELT enrollments.
    • Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client/scenario/timing.
    • Identify and provide solutions for system or process issues and suggest improvements and eliminate errors.
    • Identify trends in current work flow and foresee potential issues.
    • Escalates exceptions and issues to supervisor/lead/IT.
    • Train, advise and direct processes as required.
    • Coordinates activities of flow ensuring SLA's are met.
    • Stay informed on DMV processes, procedures and happenings.
    • Pinch hits for supervisor.

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

    • High school diploma.
    • AA degree or higher preferred. Experience in industry can be substitute.
    • 3-5 years' related experience (Preferred).
    • Comprehensive knowledge of the field's policies, procedures and practices.

    MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

    • Excellent written and verbal communication skills with clients.
    • Strong listening and comprehension skills to handle difficult inquiries.
    • Ability to analyze data and present recommendations based on outcomes of analysis.
    • Strong work ethic and excellent time management skills, ability to multi-task and prioritize.
    • Strong interpersonal skills and ability to work well with clients and people throughout the organization.
    • Willingness to maintain a professional appearance and provide a positive company image.
    • Willingness to work non-traditional shifts which meet the needs of the team and company.
    • Ability to perform under minimal supervision, shows initiative to grow and improve programs.
    • Leadership skills, Clerical skills, and Mathematical skills.
    Company DescriptionThe Amynta Group is the parent company of our Company. Located in Hunt Valley MD (The PDP Group). We are a Title Service company, and we service automobile title for our clients (financial institutions that assist with financing automobiles for retail sales).

    Company Description

    The Amynta Group is the parent company of our Company. Located in Hunt Valley MD (The PDP Group). We are a Title Service company, and we service automobile title for our clients (financial institutions that assist with financing automobiles for retail sales).