opsi Customer Success Associate - Arlington - GoTab Inc.

Description

About opsi

opsi is a growing restaurant technology company on a mission to transform how restaurant professionals operate daily. We build human-centered, outcome-driven technology that cuts through the noise and helps restaurant businesses measure real success. Our motivated team is passionate about creating solutions that make a genuine impact in an industry we care deeply about.

The Role

We're looking for a fun, highly motivated Customer Success Specialist to join our operations team and become the primary contact for restaurant clients using our platform. This is a backfill position working directly with our Head of Operations in an exciting, fast-paced environment where you'll help drive the adoption and success of technology that's transforming restaurant operations.

As a Customer Success Specialist, you'll establish, grow, and manage relationships with new and existing restaurant customers. You'll be responsible for onboarding new clients, providing technical support, training restaurant staff, and acting as an advocate for opsi in each relationship to drive adoption, retention, and participation in new features. You'll also play a key role in scaling our support processes and cross-training other customer success product teams on the opsi platform.

Responsibilities

• Serve as the primary contact for opsi restaurant partners and venues
• Establish, grow, and manage relationships with new and existing customers throughout their journey
• Act as an advocate for opsi in each relationship to drive adoption, retention, and expansion opportunities
• Design, launch, and manage successful and timely rollouts at partner restaurants
• Provide technical support and troubleshooting to restaurant operators where and when needed, resolving issues efficiently under pressure
• Function as a product expert and technical communications resource for clients
• Train restaurant staff on platform features and best practices to maximize value
• Cross-train customer success teams on opsi platform functionality to scale support capabilities
• Contribute to continuous improvement efforts based on customer feedback, informing product usability and performance enhancements
• Support the technical team and end-users as needed to ensure seamless operations

Skills and Requirements

• 2+ years of customer-facing experience in customer success, hospitality management, or restaurant operations (restaurant management experience with guest-facing responsibilities strongly preferred)
• Problem-solver with ability to work efficiently under pressure and manage multiple priorities simultaneously
• Technical aptitude and desire to learn deep technical aspects of the opsi product (background in customer success for SaaS a huge plus)
• Excellent communication skills and remote collaboration experience - you like talking to people and maintain strong relationships
• Excellent organization and time management skills to handle a portfolio of restaurant accounts effectively
• Quick learner with a go-getter attitude - curious and comfortable working in an unstructured, entrepreneurial environment
• Coachable and interested in personal development - eager to grow within a company that emphasizes internal promotions
• Enthusiastic about hospitality tech and diving into the world of restaurant technology
• Self-motivated with ability to work independently in a remote environment
• CRM platform experience preferred but not required

Normal Duties & Work Environment

• Remote position requiring working on a computer 8 hours per day
• Occasional evening or weekend support may be needed to accommodate restaurant operating hours
• Minimal travel may be required (1-2 times per quarter for team meetings or special client needs)

What We Offer

• Comprehensive benefits including 401(k)
• Unlimited paid time off plus dedicated sick leave
• $100 monthly dining credit to spend at GoTab partner locations-stay connected to the industry you serve
• Remote-first culture with flexible schedule
• Growth opportunities - clear path to team lead roles as we scale; we reward top performers with opportunities to move into more senior positions
• Mission-driven work - make a tangible impact on restaurant professionals' daily operations
• Small team, big impact - join the ground floor of a growing company where your voice matters
• Restaurant industry focus - build deep expertise in a dynamic, resilient industry you're passionate about

About You

You are a problem-solver who likes talking to people and maintains strong relationships. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. You are enthusiastic, entrepreneurial, and looking to grow in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions.

Ready to Join Us?

If you're a motivated, outgoing problem-solver who loves restaurants and wants to help hospitality professionals succeed through better technology, we'd love to hear from you.

To apply: Include your resume and a brief note about your restaurant background and what excites you about helping restaurant operators succeed. We especially want to hear about your experience in restaurant operations and any connections you have to the Atlanta restaurant community.

opsi/ GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.