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- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).
- Minimal supervision.
- Work may be done without established procedures.
- Extensive knowledge in specialized functions.
- A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered.
- Contacts are frequent with individuals representing other departments, and/or representing outside organizations.
- Contacts involve obtaining or providing information or data on matters of importance to the function of the department of which may be a sensitive nature.
- AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.
- US Citizenship is required
- Interim Secret with ability to obtain Secret
PC Technician - CHICAGO, United States - SAIC Career Site
Description
Description
JOB DESCRIPTION:
FREEDOM TO ACT:
KNOWLEDGE/SKILLS AND ABILITY:
LIASON:
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.