PC Technician - CHICAGO, United States - SAIC Career Site

    SAIC Career Site
    SAIC Career Site CHICAGO, United States

    Found in: beBee S2 US - 1 month ago

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    Description

    Description

    JOB DESCRIPTION:

    • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
    • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
    • May route calls to product line specialists, application, or system support specialists.
    • Maintains and updates records and tracking databases.
    • Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee).

    FREEDOM TO ACT:

    • Minimal supervision.
    • Work may be done without established procedures.

    KNOWLEDGE/SKILLS AND ABILITY:

    • Extensive knowledge in specialized functions.
    • A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered.

    LIASON:

    • Contacts are frequent with individuals representing other departments, and/or representing outside organizations.
    • Contacts involve obtaining or providing information or data on matters of importance to the function of the department of which may be a sensitive nature.

    Qualifications

    REQUIRED EDUCATION AND EXPERIENCE:

    • AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relavent certification.
    • US Citizenship is required
    • Interim Secret with ability to obtain Secret
    SAIC accepts applications on an ongoing basis and there is no deadline.

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.