Operational Support Associate - Fort Worth - beBeeProgram

Job title: Program Support Specialist

Description

As a highly skilled Program Support Specialist, you will play a key role in ensuring a seamless Prior Authorization experience for customers.

Key Responsibilities

• Learns how to navigate internal software and proactively builds knowledge of the Prior Authorization process to ensure efficient operations.
• Learns how to navigate and perform tasks within FEW, the internal fax service, to streamline communication.
• Ensures the consistency and maintainability of Prior Authorizations by following team standards and procedures to guarantee high-quality results.
• Acts as an inquisitive team member and seeks clarity when instructions are not fully understood, fostering a culture of continuous improvement.
• Maintains a daily responsibilities list, organized from highest to lowest priority, to stay focused and productive.
• Completes assigned tasks accurately, efficiently, and on time, meeting deadlines and expectations.
• Presents ideas and solutions that streamline the build process or enhance the experience for prescribers, driving innovation and growth.
• Functions as a Subject Matter Expert for back-end Prior Authorization build processes and develops the confidence to communicate knowledgeably about system capabilities.

Minimum Skills, Knowledge, and Ability Requirements

• Enjoys problem solving and has a proven track record of successfully resolving complex issues.
• Ability to work independently and collaboratively within a team, building strong relationships and trust.
• Strong attention to detail, with a focus on quality and precision.
• Flexible, adaptable, and comfortable managing shifting priorities, navigating change with ease.
• Willingness to ask for feedback and a drive for continuous improvement, always seeking to grow and develop.
• Medical industry experience is a plus, but not required, as we provide comprehensive training and support.