Shift Supervisor - Tempe, United States - Nuro

Description

**Shift Supervisor - CCO**

at Nuro Tempe, Arizona, United States ****Who We Are****

Nuro exists to better everyday life through robotics. We have an elite team of entrepreneurs and engineers, designers, and scientists. We believe AI and robotics are at the cusp of transforming daily life and we are dedicated to building meaningful products with this technology. Join us and play a critical role in our mission.

****About the Role****

Our CCO team is looking for a Shift Supervisor to build a best in class CC operator team to successfully execute on our operational missions and meet Nuros challenging goals. As a Front Line manager, you will be responsible for hiring & onboarding operators, actively managing their growth & performance and leading continuous improvement processes and projects. You will work closely with cross functional stakeholders within operations and with other teams to ensure the teams work remains a valuable part of the companys metrics.

****About the Work****

People Management:

+ Hiring & Onboarding: You will be responsible for running the interview process and successfully executing the onboarding for new hires in line with the plan. You will work closely with the L&D team to develop the interview & onboarding process and the grading rubric.

+ People Development: You will be expected to lead and manage a team of ~ 20 operators. Responsibilities will include providing feedback & guidance to operators, ensuring their training & competency is up to date and providing coaching/ mentoring.

+ Performance Management: You will be responsible for the performance reviews of the operators you manage in line with the performance evaluation metrics. As needed you will work with stakeholders to update these metrics and/or determine ways to better capture these metrics

Execution Management:

+ You will be responsible for SOS and EOS activities that include capturing operator attendance, support software burns and data importing and prep for the operators (keys, disks etc.)

+ You will work closely with the planning team to ensure all operators are trained and ready to execute when new features/ capabilities are rolled out.

+ You will work closely with the planning team to understand the goals for the week and the allocation strategy. In addition you will provide visibility on operator availability on a periodic basis

+ You will respond to operator and onsite incidents as per internally established procedures

+ You will actively review plan vs actual performance of your team on a weekly basis to understand drivers for deviations and identify action items to resolve those

+ You will manage continuous improvement processes and projects to enhance efficiency and throughput (Deep whats working and not feedback)

+ You will constantly engage with your peers in other locations to share best practices and drive standardization

****About You****

Minimum Qualifications:

+ You enjoy working with people and have at least 2+ years experience managing a large teams of operators - hiring, performance managing, coaching and/or mentoring

+ You have an understanding of US Labor laws, Employment laws and Driving laws

+ You are a natural leader and strong problem solver, and take the initiative to resolve issues on your own

+ You are comfortable with synthesizing and reviewing data (comfortable with sheets, data studio, Looker) and have exceptional interpersonal and communication skills.

+ You enjoy working in a fast-paced, dynamic environment with a willingness to help out where needed

+ You have a friendly, positive attitude with a willingness to learn and grow

+ Excited about robots and helping progress tools that will support the development of AI and robotics endeavors

+ Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.

Preferred qualifications:

+ You have at least 4+ years experience managing a large teams of operators

+ You have at least 2+ years of experience in the AV/ Delivery services industry

*At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.*

*You must be fully vaccinated against COVID-19 by your hire date to be eligible to start the role. Proof of vaccination will be required by your start date. Nuro will consider and review accommodation requests based on medical, religious, or other grounds as required by applicable law for qualified candidates.*

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As set forth in Nuros Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

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**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negativel