Senior Customer Success Manager - Indianapolis - NTT America

    NTT America
    NTT America Indianapolis

    1 week ago

    Description

    Job Description:

    The Senior Customer Success Manager plays a vital role in supporting senior team members, executing customer success strategies, and ensuring that customer needs are met efficiently.

    • Strategic Account Management

    • Serve as the lead point of contact for NDBS enterprise customers,
    • Develop and execute customer success strategies
    • Conduct value business reviews

    • Customer Advocacy and Escalation Management

    • Act as the primary advocate for customers,
    • Manage and resolve complex customer issues
    • Monitor customer satisfaction

    • Operational Excellence

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