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    Patient Scheduling - Sarasota, United States - PhysMed Sarasota

    PhysMed Sarasota
    PhysMed Sarasota Sarasota, United States

    1 week ago

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    Description
    The
    Patient Scheduler position is responsible for assisting patients and referral sources with scheduling of appointments.

    Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers.

    Adheres to internal protocols to ensure consistency and quality service. Obtains accurate demographic information, and routes patient related questions to appropriate areas.


    Primary Functions & Accountabilities

    • Manages telephone calls as well as new patient inquiries via mail or fax; return patient phone appointment requests in a timely manner.
    • Answers phones appropriately and professionally, providing excellent customer service.
    • Clarifies information needed by the caller and determines the best course of action to meet the patient's needs.
    • Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly.
    • Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
    • Collects and enters patient's demographics in the system completely and accurately
    • Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if xrays are available, etc.).
    • Direct patient calls regarding medical inquires to the appropriate resource.
    • Performs other duties as assigned

    Knowledge, Skills & Abilities

    • Ability to maintain excellent customer service relationship with referral sources, patients, physicians and peers.
    • Demonstrated ability to make sound judgements.
    • Dependable and able to arrive to work on time.
    • Willing to adhere to company expectations and policies regarding professional work environment and customer support.
    • Demonstrates professional integrity by being honest, reliable and respectful.
    • Proven team player and willingness to work in a fastpaced team environment.
    • Excellent listening and communication skills in order to fully support patients.
    • Takes pride in their work and has a positive outlook.

    Position Requirements

    • High school diploma or equivalent
    • One year of relevant office experience; Medical office experience preferred
    • Bilingual (Spanish and English) speaking and writing preferred but not required
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