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    CALL CTR SPECIALIST 24-7 - Philadelphia, United States - Temple University Health System

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    Description

    Job Description - CALL CTR SPECIALIST am-4:30PM + EOW/Holiday

    CALL CTR SPECIALIST am-4:30PM + EOW/Holiday

    HOURS: 8AM - 4:30 PM with a day off during the week and works every other weekend and holiday.

    Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment.

    Education
    High School Diploma or Equivalent (Required)
    Bachelors Degree (Preferred)
    Combination of relevant education and experience may be considered in lieu of degree.

    Experience
    2 Years experience in customer service or a Call Center (Required)
    General Experience communicating in Spanish (Bilingual) (Preferred)
    General Experience in a physician practice or call center environment (Preferred)
    _

    Your Tomorrow is Here

    Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

    To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here

    Equal Opportunity Employer/Veterans/Disabled

    An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Your Tomorrow is Here

    Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.

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    If you have difficulty signing in, click Forgot User Name or Password link on the Login page.For additional assistance completing your application, please contact the Help Desk at

    Temple University Health System, Inc. Philadelphia, PA. All Rights Reserved.

    Temple Health refers to the health, education and research activities carried out by the affiliatesof Temple University Health System (TUHS) and by the Lewis Katz School of Medicine atTemple University. TUHS neither provides nor controls the provision of health care.All health care is provided by its member organizations or independent health care providersaffiliated with TUHS member organizations. Each TUHS member organization is owned and operatedpursuant to its governing documents.

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