Project Information Specialist - West Des Moines - Master Builders of Iowa

Description

Organization: Master Builders of Iowa

Job Title: Project Information Specialist

Location: West Des Moines, IA

Department: Project Information

Type: Full-Time | Hybrid eligible

Job Summary:

Master Builders of Iowa is expanding how Iowa's construction industry discovers and tracks projects.  Alongside our established project newsletter — a free benefit available to all 500+ member firms — we are launching MBI Source1, a new digital platform offering advanced project discovery and bid management tools for members who want deeper capabilities.

The Project Information Specialist plays a critical role in both.  You will be the backbone of MBI's project information operation: curating and validating construction project data, supporting members by phone, email, and chat, and building relationships with architects, engineers, and owners across Iowa to keep our project information current and complete.

This role works alongside AI-powered tools to research, gather, and verify project data — not replacing judgment, but extending it.  You will be expected to interrogate AI-generated results critically, catch errors, and apply your own research skills and construction knowledge to ensure members get information they can trust.

What You'll Spend Your Time On:

This role is a genuine blend of data, service, and relationship work:

Data Research, Validation & Entry — ~30%

• Source and research construction project information from public agencies, permit offices, architects, and design firms across Iowa.

• Work collaboratively with AI-powered research tools to gather and organize project data — then apply critical judgment to verify accuracy, identify gaps, and correct errors before information reaches members.

• Interrogate AI-generated results with a skeptical eye: cross-reference sources, flag inconsistencies, fix data quality issues, and escalate recurring issues.

• Enter and maintain project records in MBI's systems with a high standard of accuracy and completeness.

Member & Customer Support — ~30%

• Serve as a frontline resource for MBI members by phone, email, and chat, answering questions about project listings, platform features, and subscription services.

• Conduct independent research to resolve member inquiries — digging into project records, public sources, and internal data to provide accurate, useful answers.

• Support members in getting the most from MBI Source1, including onboarding assistance and troubleshooting.

• Respond professionally and promptly, representing MBI's commitment to service in every interaction.

Outreach & Relationship Building — ~20%

• Proactively develop and maintain relationships with architects, engineers, owners, and design firms to improve the completeness and timeliness of project information.

• Build a network of contacts across Iowa's construction ecosystem who see MBI as a reliable, trusted partner.

Administration — ~10%

• Prepare regular reports and data summaries for the Plan Room Manager and internal stakeholders.

• Maintain confidentiality and security of project information and member data.

• Support the Plan Room Manager with administrative tasks related to the project information function.

Key Responsibilities:

• Exceptional attention to detail — you catch what others miss, especially when reviewing AI-generated or automated data.

• Strong written and verbal communication; you are comfortable reaching out to contacts you don't know and supporting members through complex questions.

• Proficiency with Microsoft Office and the ability to learn new digital platforms quickly.

• Comfort working alongside AI tools: you know how to prompt effectively, question outputs critically, and not take results at face value.

• Ability to manage multiple priorities and deadlines with a calm, organized approach

• Customer service orientation and a positive, professional attitude.

• Ability to work independently and contribute effectively as part of a small team.

Qualifications:

• Experience in the Iowa construction industry or commercial building sector — familiarity with project delivery, the design-bid-build process, or contractor operations is a meaningful advantage.

• Experience with construction project estimating, plan reading, or bid preparation.

• Prior work with construction project management platforms, plan rooms, or document management systems.

• Experience in data entry, administrative support, or project coordination roles.

• Familiarity with public procurement processes and agency bid sources in Iowa.

• Comfortable working in a small but dynamic team environment

Why Join Us?

At Master Builders of Iowa, our core values are engrained in everything we do. We are an engaged, team of professionals, in service to others. We value creativity, collaboration, and innovation as a way of serving our members who are all building Iowa's landscapes.

Master Builders of Iowa is the recognized leader of the construction industry in the state of Iowa. Founded in 1912, MBI is one of 89 chapters of the Associated General Contractors of America, the most influential and widely respected construction association in the country. MBI's members perform the majority of the state's commercial, industrial, and public works building projects. The association provides its members with a comprehensive array of educational, safety, environmental, labor, legal, professional development, and legislative services.

We offer competitive compensation, generous benefit packages and a supportive work environment that allows you to thrive

If you thrive in a fast-paced environment and enjoy task oriented work in assisting the construction industry, we encourage you to apply and join our team