System Support Specialist I - Hamilton, United States - ODW Logistics
Description
ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider striving for collective growth and reaching our highest potential.
Pillared on our four values of respect, trust, team and opportunity, our people rise to the challenge to make an impact.
We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.
Summary/Objective The System Support Specialist I provides end user support for hardware and software for multiple sites within the ODW/Transportation Management environment.
Essential F
unctions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Support end user devices including but not limited to Laptops, Desktops, Printers to include setup, configuration, and deploymentSupport end user software including but not limited to MS Office, O365, WMS setup, print drivers, and DUOPerform administrative functions to include but limited to, new user setup, access requests, printer setup, email setup and shared drive accessRespond quickly and promptly to tickets based upon priority to ensure quick and accurate resolution and escalate issues as neededConsult and maintain library of technical documentationAccurately document inventory through entire lifecycle including receiving, deploying, repairing, and retiringProtects organizations value by keeping information confidentialPerforms other related duties as assigned
Minimum Qualifications
Education and Experience
High School Diploma, GED, or equivalent required1+ years of IT helpdesk / desktop support experienceA++ Certification (or comparable experience)Skills and Background
IT related CertificationsCompTIA CertificationsKnowledge of computer software and hardwareKnowledge of data communicationsDesktop OS Support, Problem Solving, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick StudyMicrosoft Windows 10/11HP LaserJet printersLanguage Requirements
Ability to hear, read and comprehend, write, and communicate.
Physical and Mental Requirements
While performing the duties of this job, the associate is:
Continuously required to sit, type, and perform repetitive wrist motion;Occasionally required to stand, walk, bend, squat/kneel, twist/turn, climb or reach.
Occasionally required to be on-call or after hours or weekend support as neededSpecific vision capabilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus (with or without corrective lenses).
The physical demands herein are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.ODW Competencies
People Focused:
Recognize that having great people is the ultimate competitive advantage
Customer Driven:
Deliver the optimal customer experience (internal and external)
Business Acumen:
Learn and apply position expertise and industry knowledge
Results Driven:
Show personal desire, energy and focus to succeed against high standards
Innovative:
Think differently and be innovative for better business results.
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job.
Management retains the discretion to add to or change the duties of the position at any time.INDHR
#J-18808-Ljbffr