IT Business Systems Analyst I - Tucson, United States - El Rio Community Health Center

El Rio Community Health Center Tucson, United States

1 month ago

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Description

Schedule:
Monday through Friday

JOB PURPOSE :

The IT Business Systems Analyst I provides application life-cycle planning, support, and maintenance for assigned enterprise applications, including but not limited to administration, troubleshooting, investigating, and resolving errors and/or issues with assigned applications.

Will be required to provide consultation to users as needed for optimal system utilization.

Essential Job Functions

Acts as the IT department subject matter expert for all assigned applications.
Troubleshoots simple to moderate application errors and/or issues and seek vendor or team support as needed.
Understands and articulates application workflow, purpose, and user base.
Ensures the assigned applications meet the usability requirements for user workflows.
Documents application workflows and standard work.
Ensures applications meet organizational goals and research alternatives when appropriate.
Monitors for, recommends and coordinates end-user proficiency training when needed.
Monitors for, recommends and coordinates application upgrades, service pack and patch installations.

Acts as the liaison between the end-user, vendor and supporting teams within IT for upgrades, service pack and patch installs and support requests.

Provides and/or coordinates end-to-end testing, including end-users where appropriate after installation of upgrades, service packs and patches.
Manages application users, roles and permissions or delegate as appropriate.
Ensures the assigned applications maintain compliance with regulatory and/or HIPPA requirements.
Tests and validates implementation of application resilience through high availability when possible.

Acts as the Service Desk front-line resource for assigned application support requests, training and build appropriate Service Desk "run books" for handling support requests.

Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc.

for this position

Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Minimum Education And Experience

High School Diploma or General Education Diploma (G.E.D).
Three (3) years of experience working with Windows operating systems and Microsoft Office products.
Three (3) years of experience working with various software applications such as RightFax, SharePoint, OnBase, Zoom, etc.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, And Registrations

Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements.

IIBA Entry Certificate in Business Analysis (ECBA) or equivalent within one (1) year of hire.
May be required to complete a technology specific certification in an application such as SharePoint, OnBase, Jira, Everbridge, etc.

This position requires certification(s) within one (1) year of hire.

Any extensions due to scheduling conflict/limitation that prevents the individual from meeting this requirement requires prior approval from IT Management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees (except those 100% working remotely) to have a Level One Fingerprint Clearance card.

A.R.S If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire.

All employees are strongly recommended to obtain Bivalent COVID-19 vaccine, and maintain vaccination status (i.e. boosters as recommended by CDC and/or other public health agencies) to include an Influenza vaccination.

Subject to exemptions and accommodations when required by law, all employees are required to follow El Rio Health Clinic's masking and PPE policies (N95 preferred) when interacting with patients, co-workers, visitors, vendors, etc.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing.

Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a Non-profit 501 (c3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.

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