Visa Ops Specialist - Phoenix - CEA CAPA Education Abroad

    CEA CAPA Education Abroad
    CEA CAPA Education Abroad Phoenix

    4 hours ago

    Description

    Visa Operations Specialist

    As a Visa Operations Specialist, you will be responsible for owning and managing specific projects within CEA CAPA's Enrollment and Advising Department designed to contribute to sales and retention goals including but not limited to document collection, the acceptance and confirmation process, support for the visa and immigration process, and other enrollment operations processes as needed.

    What You'll Do:

    • Assist with the processing of all student documents uploaded through the student portal.
    • Review all documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted.
    • Act as the subject matter expert for approved documents needed according to the specifications of each of our partner institutions and destinations.
    • Utilize both phone and email to collect necessary student enrollment documents including internship materials if applicable.
    • Record notes and create efficiencies in Customer Relationship Management (CRM) system regarding all student communication.
    • Assist with administrative services related to enrollment promotional activities in collaboration with the marketing team.
    • Submit all international institutional application materials for students participating in Direct Enrollment Programs.
    • Work collaboratively with various departments across the organization, both domestic and international, to create and continue to improve the student's experience and streamline administrative processes.
    • Assist with creating and updating pre-departure advising resources.
    • Assist with schedule and plan pre-departure and visa webinars.
    • Assist with posting important program specific messages on the CEA CAPA portal according to the pre-planned communication schedule.
    • Support CEA CAPA Pal Program matching students with a Pal during the pre-departure process.
    • Assist with visa and immigration support procedures.

    Starting Salary: $52,000

    What Makes a Great Candidate:

    • Bachelor's degree preferred
    • 1-3 years of experience required
    • Demonstrated commitment to inclusivity
    • Experience with education abroad is a plus
    • Proficient in MS Office: Word, Excel, and Outlook
    • Experience using CRM (Customer Relations Management) databases, Salesforce preferred.
    • Excellent organizational and time management skills
    • Excellent interpersonal skills and outstanding written and verbal communication skills
    • Ability to work in a fast-paced environment
    • Ability to respect confidentiality and ethical boundaries regarding student privacy

    We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

    Who We Are:

    CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

    Why You'll Love CEA CAPA:

    • Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
    • Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer timebecause balance matters.
    • Support for Your Whole Life: Benefits coverage for domestic partners and optional pet insurance, helping you care for everyone who matters most.
    • Perks & Discounts: Save at 35+ vendors, including Apple, HelloFresh, Walt Disney World, T-Mobile, and more.
    • Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangoutsexact activities vary by team.

    Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

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