Customer Service Assistant Manager - Enola

Only for registered members Enola, United States

1 month ago

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Job summary

The Customer Service Assistant Manager supervises the daily operational activities of contact center associates and is responsible for ensuring high levels of associate performance and production that results in unparalleled member experiences.

Wanting the absolute best for our associates means more than just competitive pay.

Responsibilities

  • Evaluating associate performance and effectiveness and the resulting member experience using quality monitoring.
  • Monitoring associate attendance, schedules and punctuality to ensure associate resources are in place when scheduled and needed.

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