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Senior Collections Representative - Hermitage, United States - First National Bank (FNB Corp.)
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Description
Primary Office Location:
3014 East State Street. Hermitage, Pennsylvania
Join our team. Make a difference - for us and for your future.
Position Title:
Loan Adjustor 3
Business Unit:
Retail Lending
Reports to:
Various
Position Overview:
This position is primarily responsible for collecting late-stage delinquent accounts including recovery collections.
This includes preparing and compiling documentation, preparing concise correspondence, records and reports, determining appropriate collection strategies, providing supervision when appropriate and instituting legal action.
Primary Responsibilities:
Works late-stage delinquent accounts including recovery collections by locating past due borrowers, contacting borrowers to make payment arrangements, notifying borrowers of their responsibilities and amounts due, monitoring to ensure the borrower's commitment to pay and obtaining payments while presenting a positive image of the Bank.
Documents all collection efforts such as telephone conversations, alternative financial arrangements, letters mailed, and correspondence with loan officers by telephone or letter.
Prepares concise correspondence, records and reports by establishing and maintaining delinquent accounts records, updating files, documenting payments received, reviewing records and transactions, resolving misapplied payments, researching account transactions, completing Board or other reports, organizing and summarizing information and data and formatting letters and reports.
Determines appropriate collection strategy by analyzing the borrower's financial situation, reviewing the borrower's loan application and other file information to determine appropriate collector strategy.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job-Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Special Skills Required to Perform the Primary Responsibilities of this Position:
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Knowledge of laws that relate to collection laws, repossession and fair debt.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
