Dispatch Coordinator - Rockwall, United States - The Reserves Network

Description

Job Description

Job Description

Service Dispatch Coordinator

Pay Rate:
$18/hr


Location:
Rockwall, TX

Hours: 8:30am-5:00pm

We are seeking a Service Dispatch Coordinator to join our customer's growing team in Rockwall. You will play a pivotal role in ensuring a seamless customer experience, from coordinating service dispatch to post-service follow-ups. This role is instrumental in maintaining high levels of customer satisfaction throughout the service journey.

As a Member of This Team:
Serve as the primary point of contact for service customers, adeptly managing high volumes of phone calls, text messages, and emails from both customers and technicians
Collaborate with Technical Support to efficiently schedule service appointments with authorized technicians, ensuring a streamlined process
Act as a bridge between customers and technicians, facilitating communication, providing updates, and maintaining proactive engagement until the service is completed

Monitor job status changes to deliver timely and accurate information to customers regarding service updates, changes, or delays, fostering transparency and effective communication.

Maintain comprehensive and up-to-date records, including work order notes and internal documentation, ensuring the seamless flow of information
Coordinate follow-up appointments, service calls, or maintenance visits with service providers to expedite issue resolution
Handle customer complaints or escalations professionally and promptly, striving for swift resolution and overall customer satisfaction

You Will Need:
Demonstrated work experience in aftermarket service or a similar role, highlighting proficiency in customer inquiries, service dispatch, and effective problem-solving
Proficiency in Microsoft Office or Mac equivalent, including Outlook, Excel, Word, SharePoint, and PowerPoint
Exceptional problem-solving and conflict resolution abilities
Customer service-oriented with excellent phone etiquette
Familiarity with dispatch software or equivalent FSM/CRM/ERP systems
Strong organizational skills and meticulous attention to detail
Adaptability to changing customer demands and priorities
Bilingual, fluent in English and Spanish preferred
Company Description Quality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.

Company Description

Quality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.
#J-18808-Ljbffr