- Manage live operations to meet operational needs & partner with IT and Technical department in fine-tuning automated equipment settings
- Provide decision making to ensure flawless container flows between vessel, yard and gate and ensure proper management of systems.
- Provide direction to union labor Leads through daily work instructions, including dispatching as well as improving processes to minimize exceptions.
- Lead and manage live vessel, yard, and gate operations to ensure smooth execution to meet operational targets.
- Ensure execution of the work instructions in the system by union labor with no stoppages and provide decision making
- Proactively manage the efficient deployment of terminal CHE.
- Managing all the stops related to the SC's, TEL's and STS to ensure systems return to OPS as soon as possible.
- Proactively coordinate with Process Control Manager to actively manage operations and avoid stoppages by being ahead of the overall operational plan.
- Be standardization drive agent to ensure work consistency across all tasks and shifts following APM Terminals WoW.
- Proactively avoid operational wastes by performing checks on the plans and advise next course of action throughout the course of the shift.
- First line of support for all other functions in case of exceptions during operational execution.
- Liaison between Operations and Customer Service, Strategy, and other departments.
- Perform root cause analysis on operational failures including systems and take ownership of the follow up process through resolution while also identifying successes and revising processes for continuous improvement.
- Lead internal controls walkthroughs/design assessment operation projects to identify and assess changes to the control environments. Advise leaders and process owners to ensure operational risk are adequately mitigated.
- Define and identify operational control gaps and provide recommendations (remediation / mitigation) for control process improvements.
- Mapping, overseeing and reporting operational workflow by analyzing costs, productivity, and risks on a weekly & monthly basis.
- Develop and execute technical strategies, goals, objectives and implement key departmental policies and procedures.
- Forecast modernized equipment tooling demands and identify and propose prioritized focus operational areas to minimize system downtime and increase operation targets
- Collaborate with other functions on terminal for diligent resolution of exceptions and process improvements
- Be actively involved in continuous improvement projects to support the achievement of targeted volume and productivity levels Classification:
- Develop effective ways to communicate and lead union labor staff through one-on-ones and frequent team meetings to ensure terminal alignment on operational initiatives and to achieve operation goals.
- Perform other duties as required.
- Education - Minimum four (4) year degree from an accredited college or equivalent Terminal Operations working experience of five (5) or more years
- Accountability - Ability to set operational plans with short-term impact by maintaining standards that lead to high performance and execution
- Agility - Ability to modify important changes rapidly
- Collaboration - Ability to exchange and adapt skills when working together across boundaries
- Functional Excellence - Broad knowledge in job area/discipline or expertise in a specific discipline.
- Implement and promote safety procedures and incentives that will produce zero lost time accidents.
- Responsible to maintain a clean and safe working environment.
- Promote good working relationships between internal and external stakeholders, including other terminal departments, union labor officials, and transient workforce.
- Performs other position related duties as specified by management.
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Process Controller, Operations - Charlotte, United States - APM Terminals
Description
PURPOSE:
The purpose of the position is:
Necessary to perform the requirements of the position:
GENERAL ACCOUNTABILITIES:
Pay Transparency Notice:
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