Incident Management Analyst - Houston

Only for registered members Houston, United States

5 days ago

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Join a role that blends analytical work with real operational impact supported by a collaborative culture and clear opportunities for professional growth. Contribute to essential processes while building a strong foundation in a stable large-scale organization. Primary Services is excited to announce the role of Incident Management Analyst for a large well-established client in the energy and utilities sector This position supports critical operational workflows for residential and small commercial accounts providing exposure to regulated processes enterprise systems and cross-functional coordination The Incident Management Analyst plays a key role in ensuring automated systems function accurately and identifying resolving exceptions that impact customers and operations Responsibilities Analyze residential and small commercial accounts to determine service disconnection eligibility in accordance with regulatory requirements Execute system parameters transactions supporting automated disconnect reconnect processes Run analyze reports queries SAP-CCS BW support operational monitoring Review aged exception-based accounts identify root causes failed system events Monitor disconnect reconnect activity ensure accounts progress correctly external distribution partners Identify resolve failed rejected orders coordination distribution companies Determine required actions failed reconnects timely restoration service Analyze accounts balance transfers inactive active when appropriate Review automated disconnect move-out do-not-pay confirm accurate execution Apply collection policies procedures assigned customer accounts Research delinquent account why systematic collection efforts not effective Document failed trends support tracking system improvement initiatives Escalate non-standard situations management established policies Qualifications Bachelors degree business or related field accredited four-year university preferred High school diploma equivalent if substituting education experience Two years general business experience six months collections combined SAP CCS experience Experience within utilities deregulated energy environments preferred Hands-on experience SAP CCS BW reporting tools Strong proficiency Microsoft Excel Word database-driven applications Ability analyze data reports account activity support decisions Working knowledge collection transaction-based systems Ability perform fundamental math calculations percentages arithmetic Seniority level Entry level Employment type Contract Job function Accounting Auditing Finance Customer Service Industries Utilities Oil Gas
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