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    Cage Operations Supervisor - Cleveland, United States - JACK Cleveland Casino LLC

    JACK Cleveland Casino LLC
    JACK Cleveland Casino LLC Cleveland, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Role Responsibilities:

    • Review staffing levels and customer flow and assign work areas to team members.
    • Review and approve check-cashing transactions as required.
    • Monitor checkout money to determine fill requirements.
    • Review close out procedures by cashiers, ensure drawer balances and note all variances.
    • Investigate equipment or facility problems and notify shift manager.
    • Investigate and resolve guest complaints or concerns in accordance with standard procedures.
    • Train new team members and update all employees on new procedures or policies.
    • Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence.
    • Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas.
    • Assists in the preparation and coordination of scheduling casino cashiering team.
    • Works specialty bank or front line upon request.
    • Ensure team members are ready to provide great service.
    • Help team achieve service goals.
    • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
    • Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
    • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
    • Ensures that team members clearly understand and are held accountable for their performance expectations.
    • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
    • Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
    • Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
    • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
    • Recommends and implements change to improve overall team member and guest satisfaction.

    Knowledge, Skills, & Abilities:

    • Must be able to work independently.
    • Must be able to sit, stand or walk for long periods of time (4 hours).
    • Must be able to respond calmly and make rational decisions when handling employee conflicts.
    • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
    • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
    • Respond to visual and aural cues.
    • Must have the manual dexterity to operate a computer and other necessary office equipment.
    • Must be able to tolerate areas containing dust, loud noises and bright lights.
    • Must be able to work varied shifts, weekends and holidays as needed.
    • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
    • Ability to speak distinctly and persuasively.
    • Must be able to read, write, speak, and understand English

    Education & Experience Requirements:

    • High school diploma or GED required.
    • A minimum of 1-2 years related experience required.
    • A minimum of 1 year supervisory experience required.
    • Ability to communicate with all levels of management in a clear, friendly, and confident manner.
    • Must be able to get along with fellow team members and work as a team.
    • Must present a well-groomed appearance.
    • Must have the manual dexterity to operate a computer and other necessary office equipment.
    • Must be self-motivated and be able to handle more than one function at a time by being well organized.
    • Must be able to read, write, speak and understand English.
    • Good mathematical and clerical aptitude for accurate record keeping.
    • Excellent customer service skills a must.

    License Requirements

    • Ability to obtain and maintain an Ohio Casino Control Commission Gaming Occupational License, and a Sports Gaming Employee License
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