Senior Systems Administrator - Indianapolis, United States - Sondhi Solutions

Description

** Only open to W-2 candidates. Not open to C2C candidates. **

Recruiter Note:

• This role requires technical implementation experience with VMware, Azure Solutions, and networking proficiency at the CCNA level. If either of these aren't aligned, no need to apply.
• Additional design and implementation experience desired includes Active DirectoryAzure Solutionsbackup solutions365 SSO, etc.

Summary:

This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel.

Role:

Advanced Technical Support

• Provide expert-level technical support to resolve complex IT issues escalated from Tier 1 and Tier 2 teams, ensuring timely and effective solutions.
• Analyze and resolve complex technical problems related to hardware, software, network, and applications promptly and effectively.

Incident Management

• Lead the resolution of critical incidents, identifying root causes and implementing permanent fixes to prevent future occurrences.

Troubleshooting

• Diagnose and resolve hardware, software, network, and application issues across the organization's IT environment.

Infrastructure Management

• Monitor and maintain the organization's servers, networks, and systems to ensure optimal performance, security, and availability.

Patch Management

• Plan and execute patch management activities, including testing, deployment, and validation, to ensure systems are up-to-date and secure.

Security Management

• Collaborate with the security team to implement and maintain security measures, including firewalls, intrusion detection systems, and access controls.

Vendor Coordination

• Liaise with third-party vendors and service providers to troubleshoot and resolve technical issues, ensuring effective communication and timely resolution.

Documentation

• Maintain accurate and up-to-date documentation of IT processes, procedures, configurations, and troubleshooting steps.

Knowledge Sharing

• Provide training and knowledge transfer to Tier 1 and Tier 2 support teams to enhance their technical skills and capabilities.

Project Support

• Assist in the planning, implementation, and maintenance of IT projects, including system upgrades, migrations, and new technology deployments.
• Ability to configure, manage, and maintain network firewalls and switches to ensure secure and efficient data transmission and network connectivity.

Capacity Planning

• Monitor system performance trends and collaborate with relevant teams to anticipate and address capacity requirements.

Required Skills:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications such as CCNA, Network+, Security+, Microsoft MCSE.
• Minimum of 3 years of Tier 3 support and system management.
• Proficiency in configuring, managing, and troubleshooting Windows and/or Linux server environments.
• Strong understanding of networking concepts, protocols, and security principles.
• Experience deploying and managing virtualization technologies such as VMware or Hyper-V.
• Knowledge of backup and disaster recovery strategies and tools.
• Strong communication and teamwork skills to collaborate effectively across departments.

Preferred Skills:

• Relevant certifications such as Cisco Certified Network Professional (CCNP).