Community Manager - Louisville, United States - Hayes Gibson Property Services

Description

Principal Objectives of the

Community Manager Property Management:

The Community Manager (CM) leads and supervises property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders - residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property.

The CM possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.

Client Service:
The CM is responsible for ensuring the delivery of excellent client service.
RequirementsRequirements for the Community Manager Education/TrainingCollege diploma preferred; high school diploma or equivalent combination of education required. Industry designations such as CAM, ARM, CAPS and CCM are strongly encouraged.

For affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.

Experience/SkillsA minimum of 3 years' experience in property managementValid driver's license in the state of residenceProficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.

Special RequirementsPositive attitude and customer service focusSales, leasing, and marketing abilityExperience in social media and technologySkills in time management, organization, problem solving, and judgmentKeen attention to detail and accuracyStrong written and verbal communication skillsFlexibility to work weekends, overtime, and in cases of emergencyStress tolerance in a fast-paced environmentEssential Functions for the Community Manager Client ServiceEnsure the delivery of excellent client serviceCompile information for clients and owner reports accurately and on timeRespond in a timely fashion to questions, correspondence, e-mails and phone requests from clients, lenders, investors, contractors, vendors, and regulatory agency personnelAnticipate resident needs and promptly respond to themTreat all customers, visitors, vendors, and associates with respectEnsure best-in-the-industry response times to unit issues, repairs, and resident needsWork through resident disputes in a fact based and solution driven wayMarketing/Sales/LeasingIf applicable, develop, implement, and monitor marketing plan for the lease-up of the property that maximizes lease up pace, net revenue of the property and client requirementsIf the property has a regulated housing program, ensure that all eligibility requirements are met for applicants and residents.

Generate a sustaining flow of qualified prospective residentsRegularly conduct marketing surveys to be aware of competitors' activities in the surrounding marketplace and make recommendations based on survey analysisShow and lease apartmentsAchieve and maintain designated occupancy goals / objectivesCreate and monitor occupancy and associated reports in order to monitor traffic and closing performanceParticipate in community affairs and maintain positive public image for the propertyCustomer RetentionDevelop, implement, and monitor marketing strategy to maximize resident retentionDevelop and implement positive resident relations program for the communityRespond to resident needs and inputResolve any conflicts between residents and address issues promptlyStaffing ResponsibilitiesAssist Human Resources with employee issues following company policiesHold staff accountable to the highest standard of customer service and to meet their job requirementsInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriateDevelop and delegate improvement plans for operations and review performance of management teamRecruit, train and develop qualified talent to achieve property goalsCreate and sustain a positive work environment at the community and accomplish the objectives of the clientInspect the property on a regular basis and schedule improvements and repairsFinancial ResponsibilitiesPrepare and manage the operating budget in order to control expenses and meet financial objectivesSupervise the collection of rents and all monies on site and ensure prompt deposit and accurate record keeping of these fundsAdministrative ResponsibilitiesComplete and submit all records, reports, and documents required by the company and federal or state agencies in a timely and accurate mannerProcess applications timelyIf applicable, ensure compliance with all HUD, LIHTC, and Fair Housing regulationsProcess move in and move out documentsIf applicable, ensure that the property is prepared for any HUD or agency audit or inspectionIf applicable, work collaborative with the HGPS Compliance Department to complete all required compliance documentation in an accurate and timely manner.

Other ResponsibilitiesTour and visually inspect property dailyMonitor property condition, cleanliness, cost control, and quality of product and service throughout propertyAssist and support other members of the management team to make sound business decisionsExecute the financial objectives of the propertyMaintain regular attendance and follow HGPS rules and regulations governing attendanceCommunicate effectively and display a professional manner when dealing with supervisors, co-workers, residents and individuals inside and outside the organizationWork effectively as a team member, participating actively and constructivelyPerform all duties in a safe manner by following all HGPS safety procedures for the operation of equiCMent, machinery and hazardous substances and chemicalsEnsure clear communication and quantifiable reporting

Other Expectations Dress Code:

Business CasualContacts/Liaisons: The CM will communicate regularly with all necessary HGPS employees, Vice President of Property Services, Area Manager, Regional Manager, regulatory agency personnel, community leaders, residents, corporate staff, property management staff, lenders, legal counsel, vendors, other site staff and other individuals as necessary or appropriate to fulfill the responsibilities of the position.