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    • Client Relations Representative - Knoxville - Edfinancial Services LLC

    Edfinancial Services LLC
    Edfinancial Services LLC Knoxville

    2 days ago

    Default job background
    Full time
    Description

    Job Description

    This position involves receiving inbound calls and making outbound calls to potential customers, utilizing provided scripts and information to promote our products and services effectively. Responsible for addressing customer inquiries, providing accurate information, and resolving issues promptly and professionally.

    The role requires a strong understanding of customer needs and a ability to communicate complex information in a clear and concise manner.

    You will be the primary point of contact for customers, responding to their inquiries and concerns in a timely and professional manner.

    Requirements:

    • Maintain a positive work environment by behaving and communicating in a manner that promotes a team-oriented quality work environment.
    • Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems.
    • The position requires access to Edfinancial's information system.
    • Represent the company and its interests in a positive, professional manner at all times.
    • Maintain a high-level of knowledge of all loan phases, from pre-loan thru pay-off, including ability to analyze complex and detailed information.
    • Maintain certifications for specialized training and complete annual refresher courses in each topic.
    • Be flexible and willing to adapt to changing business needs, including being crossed trained in specialty queues within the department and during peak times within other areas of the organization.
    • Remain up to date on system enhancements and changes to determine best way to assist borrowers.
    • Meet department goals and expectations on a daily and monthly basis.
    • Be proactive and discuss strategies with management to improve job performance.
    • Utilize resources provided by the department and company to stay informed and up-to-date.
    • Work overtime based on business and department needs as required.
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Client relations representative