Director of Outlets - North Miami Beach, United States - Sole Miami, a Noble House Resort

Description

WE ARE

Sol Miami is a recently renovated, full-service hotel featuring 222 guestrooms and condos. Here, guests enjoy the popular BALEENkitchen, a bar, beach access and pool service. We are excited to welcome a new Director of Outlets to our Sunny Isles staff.

OUR CULTURE | Individual Distinction, Collective Soul

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. Sol Miami is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.

At Sol Miami, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

A day in the life.

This is a hands-on position where you are actively working side by side with your team on the floor, constantly engaged in high-end service training and improving the fine details. Equally, you are a mentor and coach to your team. You are well informed on wines, partner with the Executive Chef on daily specials and let your creative juices flow with wine-pairings, specialty cocktails and exclusive buy-outs. You oversee administrative tasks (ordering, cost controls, payroll etc) and leadership functions (training, coaching and counseling).

To be successful in the Director of Outlets position, you:

• Coordinate the organization and administrative functions in all areas of the F&B Division.
• Ensure that staffing is maintained at an appropriate level to match business demand.
• Manage projects and any other reasonable duties as required by hotel management.
• Develop middle management through coaching within the F&B Division.
• Closely monitors on a daily, weekly and monthly basis the financial performance of all outlets providing solutions to improve problem areas and assisting in implementing corrective measures.
• Participates in the preparation of the annual budget and marketing plan, taking ownership for the F&B Division sections.
• Maintenance and programming of all F&B Systems.
• Participates in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
• Monitors and analyses the competitor operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.
• Work closely with Director of Engineering to oversee maintenance of all F&B areas as required.

Our team members are our most important asset and that's reflected in our benefits. To attract the best, we offer...

Health Benefits Package: Medical/Dental/Vision/EAP

Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and Pet Insurance

401k plan-with employer match after one year of employment

Paid days off-holidays/personal/vacation/sick

On-Demand Pay - Your Pay before Payday

Parking

Team Member/Family/Friend restaurant and hotel discounts within Noble House Hotels & Resorts (nationwide)

Career growth opportunities and recognition programs

Educational Assistance Program

We look forward to hearing from you and sharing more details about this amazing opportunity with you.

General Food & Beverage Division Management

Coordinate the organization and administrative functions in all areas of the F&B Division.

Ensure that all F&B reports and data are submitted on time to the relevant corporate and hotel offices.

Ensure that staffing is maintained at an appropriate level to match business demand.

Participate in the formulation of strategic business plans for the hotel.

Handles all guest complaints expeditiously to complete resolution.

Manage projects and any other reasonable duties as required by hotel management.

Collaborate regularly with the Learning & Development Manager to maintain and enhance quality performance as measured by mystery shops and evaluations.

Respond with service improvements by developing implementing and monitoring action plans on service.

Oversee F&B candidate selection and staffing.

Oversee staff performance of all F&B colleagues.

Develop middle management through coaching within the F&B Division.

Ensure that the appraisal and succession planning systems and deadlines are utilized and adhered to.

Complete ownership for the ongoing training requirements in the division.

Ensure that disciplinary procedures are undertaken fairly and in accordance to hotel policies.

Closely monitors on a daily, weekly and monthly basis the financial performance of all outlets providing solutions to improve problem areas and assisting in implementing corrective measures.

Contributes to the hotel's overall financial performance.

Participates in the preparation of the annual budget and marketing plan, taking ownership for the F&B Division sections.

Maintenance and programming of all F&B Systems.

Participates in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.

Works with Sales and Public Relations to manage the roll out of the annual promotional schedule and to create additional programs or promotions to improve the profitability and image of the food and beverage operation.

Monitors and analyses the competitor operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.

Work closely with Director of Engineering to oversee maintenance of all F&B areas as required.

Requirements

• 3-5 years' experience in an advanced or senior leadership position in Food & Beverage in a hotel operation.
• Excellent communication skills in all aspects: verbal, written and non-verbal with fluency in English. Professional and appropriate business appearance and presentation.
• Bachelor's Degree or equivalent in hospitality management or related field.
• Excellent knowledge of all aspects of F&B Operations including: Restaurant and Bar management, Pool & Beach, Banqueting, In Room Dining, Culinary and Stewarding.
• Must possess a high degree of financial acumen and able to work comprehensively with spreadsheets, forecasts and budgeting packages.
• Possess excellent organizational and administrative skills.
• Quality driven with a passion for excellence in guest service and satisfaction.
• Approachable, open minded and fair; must possess the ability to communicate effectively within various levels of colleague and managers throughout the hotel.
• Ability to lift up to 20lbs. Ability to walk/stand for extended periods of time while on shift.