Operations Associate - Fort Worth
2 weeks ago

Job Summary
The Operations Associate is a member of the Loan Operations team focused on individual servicing efforts through multiple media and processing channels.The role involves providing quality customer service during phone and email interactions, researching information through multiple systems, making judgment decisions based on data reviewed, accurately posting payments received from bank lockbox to system of record, handling clerical functions of processing debit card chargebacks, following Standard Operating Procedures (SOPs) appropriately.
Job description
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