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Director of Operations - Leo-Cedarville, United States - W3Global
Description
About The JobOur client is currently searching for a Director of Operations.
An experienced Director of Operations will oversee the design/enhancement, implementation, reporting, and oversight of the firm's day-to-day back office financial, information, customer service, human resources, compliance training, and client reporting processes and systems.
Reporting to the CEO and working as a key member of the leadership team, the Director of Operations will take a leadership role in building, implementing, and overseeing all the firm's systems, processes, workflows, and procedures.
In addition, the Director of Operations will play a critical role in making certain that the firm is meeting its financial and service commitments to its clients, employees, and shareholders in a manner that is efficient, economical, motivating, and compliant with all applicable rules and policies.
The Director of Operations will also play a critical role in helping to shape and guide the future growth and development of the organization.
This position may have supervisory responsibility over other administrative personnel from time to time. If this sounds like you, apply todayMinimum Requirements
Bachelor's Degree required
4+ years' experience working/managing a financial services office
Understand all aspects of financial service operations
Working knowledge of MS Office and other CRM Software preferred
Experience working in a fast-paced environment
This Position Requires That You Possess The Following Skills
Superior ability to motivate team to act towards achieving goals
Strong organizational skills
Excellent communication at a high level
Attention to detail and accuracy
Consistent follow-through
Duties And Responsibilities
The operations or back office of a Registered Investment Advisory Firm consists of creating and overseeing policy and procedure as it relates to every operational aspect of a client's relationship with the firm.
It includes all corporate communications, client presentations, account opening, transfer of accounts, account servicing, keeping records up to date for compliance purposes and contact records accurate for partners, clients, vendors, suppliers, and service entities of the firm.
This relationship starts when a lead is created in the CRM and in every step from that day forward until that person or entity requests that we no longer communicate with them, if ever.
The primary goal of the Operations Department is to help exceed client service expectations.That is, to take the client and relationship information and put it into systems so that partners, relationship managers, and service teams can maintain a consistent relationship with that client.
Operations, dedicated to creating a client service experience as an ongoing enhancement of what it was the day before all while keeping overhead costs within the range established by the firm as appropriate and effective.
Operations Duties Enhanced And ImplementationMaintain and refine customer relationship management system to improve processes when clients enter or leave the firm
Install and maintain clear procedures for account opening, transfer of accounts, follow-up with custodians and ongoing client service
Ensure firm is meeting its financial and service commitments to its clients in a manner that is efficient, economical, and complaint with all applicable rules and policies
Reporting
Maintain and refine CRM reporting for timely and accurate data regarding new accounts, lead generation, and prospect conversion. Keep accurate monthly reports of NNA in relationship to conversions and lead generation and present all reports to owners on a regular basis
Maintain CRM procedures and implement programs to keep communications with clients accurate, up to date, and clean
Report to partners and advisors on all communications as to the effectiveness of that communication about email bounces, returned mail, number of emails opened, number of clients engaged in activities the firm has conducted in the timeframe reported on.
HR Technology And Training
Work with owners on shaping and guiding firm toward bottom line growth through continual evaluation of current contracts and costs of technology and training.
Create and refine HR policies with goal of establishing productive workplace environments for active recruiting of advisors and high-quality staff
The position and duties are subject to change based on firm needs, and your professional development
Benefits
Health benefits
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