Lead Member Connection Representative - West Palm Beach, FL
1 month ago

Job summary
The Member Connection Representative serves as the first point of contact for incoming calls, delivering exceptional service with a we do MORE attitude.The role involves addressing member inquiries, resolving issues, processing transactions, and promoting credit union products and services to support growth and ensure complete member satisfaction.
The successful completion of a MCR competency test is required to be promoted to Sr. Member Connection Representative.
Qualifications
,- Associates degree (A.A.) or equivalent from two-year college ,
- a minimum 2 years related experience in a financial institution; or equivalent combination of education, experience ,and training.
Job description
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