Experienced Outpatient Front Desk - Big Rapids

Job Summary

We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our patients and visitors, ensuring a welcoming and efficient experience.

Responsibilities

• Greet patients and visitors warmly, providing exceptional customer service.
• Manage appointment scheduling and confirmations using Athenahealth software.
• Collect and verify patient information, including insurance details.
• Perform medical coding using ICD-10 standards for billing purposes.
• Maintain accurate health information management records.
• Assist with clerical tasks such as filing, data entry, and 10 key typing.
• Respond to inquiries regarding medical terminology and procedures.
• Ensure compliance with all privacy regulations and maintain confidentiality of patient information.
• Support medical staff as needed with administrative tasks.

Job description