Customer Experience Position - Highland, CA - HartleyCo

    HartleyCo
    HartleyCo Highland, CA

    4 days ago

    Description

    Customer Experience Position

    Head of Customer Experience is a critical role at hartleyco, where we're building a 90%+ AI-led commercial insurance platform. This position involves owning the full service lifecycle and building systems to enable CX scale without significant headcount growth.

    Main Responsibilities:

    • Owning COIs, endorsements, renewals, claims coordination, billing escalations, quality control,
    • Trust establishment and management in high-volume customer interactions.

    We're seeking an experienced professional with expertise in insurance, fintech lending or regulated environments who can drive business outcomes through people-centric solutions.


  • No experience necessary-WILL TRAIN Must have a valid CDL · Hiring all of California-No radius restrictions · Average $Weekly Monthly Performance bonuses Tuition Reimbursement program BENEFITS: · 401(k) · Dental insurance · Employee assistance program · ...

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