- A free Golf Pass and Ski Pass for both you and your family
- 40% off at the various Boyne Restaurants
- Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on lodging for Friends and Family
- Team Member Child Care
- Tuition Reimbursement
- Seasonal Team Member Health Insurance
- Service and Loyalty Bonus Program - up to 5% of gross wages per season
- Team Member Housing available on a first come first serve basisVisit our website for all of our amazing perks, view testimonials, and more The Highlands Employment
- Long-Term Thinking
- Excellence in Execution
- Attitude is Everything
- Develop Great People
- Register, process, and greet guests and owners promptly.
- Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
- Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
- Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
- Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.
- Develop a thorough knowledge of room rates, types, and locations.
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
- Demonstrate a working knowledge of all services offered at the resort and within the local community.
- Answer telephones promptly using proper telephone etiquette and appropriate script.
- Develop a thorough knowledge of the property management system.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
- Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.
- Must be comfortable working in a fast-paced environment.
- Must be able to stand for long periods.
- Must be at least 18 years of age.
- Must be willing to work days, evenings, weekends, and holidays.
- Basic computer skills and knowledge of Microsoft office a plus.
- Single Bed, no pets. If interested, inquire during job interview
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Front Desk Agent
2 weeks ago
Boyne Resorts Harbor Springs, United StatesOverview · The Highlands is looking for new Front Desk Agents to join our team As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guest's stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and ...
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Evening Front Desk Agent
3 weeks ago
The Highlands at Harbor Springs Harbor Springs, United StatesOverview: · The Highlands is looking for new Evening Front Desk Agents to join our team As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest ques ...
Evening Front Desk Agent - Harbor Springs, United States - Boyne Resorts
Description
Overview
The Highlands is looking for new Evening Front Desk Agents to join our team As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guest's stay.
We are currently looking for full-time or part-time team members who are able to work the midnight shift, typically 4PM - 12PM.
This will leave your days free to take advantage of the various perks that come with working for an amazing resort.
Some Perks of working for The Highlands include:
Our Core Values:
LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience.
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.