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Claims Manager - Houston, United States - The Gray Insurance Company
Description
DUTIES AND RESPONSIBILITIES
Supervise all claims, including AL, GL, and/or WC claims within his/her designated region. This will include TX and surrounding states
Responsible for all administrative functions within his/her assigned region
Manage and resolve escalated customer communications, concerns, conflicts, or issues arising out of any claim
Ensure and enable staff to maintain a connection with the customer by understanding and meeting their needs
Attend insured and agent meetings and reviews, as appropriate and when requested
Supervise and support all personnel within his/her region and ensure accurate updated file information
Coach, mentor, and create individualized Personal Development Plans for direct reports
Complete performance reviews and corrective action plans and report to the VP of Claims
Maintain a level of knowledge of liability issues and ensure that all resolution specialists are properly trained and educated
Conduct monthly in-person adjuster file reviews
Evaluate and respond to contractual demands asserted against the insured or for additional insured coverage from Gray Insurance
Approve settlements/reserves exceeding the authority of the individual adjustor. Notifies the VP of Claims of any matter not within the authority of the Claims Manager
Manage defense counsel and work with same regarding strategy on litigated claims ensuring that litigation management and billing guidelines are followed
Handle a limited number of claims
Assist the VP of Claims in the development and implementation of standards, procedures, company goals, and objectives
Monitor budget for training
Ensure compliance with all company, state, and federal compliance rules and regulations
Obtain required credit hours to maintain adjuster licensing
Other duties as assigned/ required
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
REQUIRED SKILLS
Excellent leadership and management skills.
Excellent customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks, delegating when appropriate.
Proficient with Microsoft Office Suite or related software.
EDUCATION/QUALIFICATIONS
College degree preferred.
3+ years of supervisor/manager experience
7+ years of claims experience.
TX Adjuster license
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