Usher - Highland, United States - Yaamava' Resort & Casino at San Manuel

Description

Under the direction of the Theater Operations Supervisors, the Usher works to proactively interact with guests in providing information and assistance on all things related to the guest having an enjoyable experience at the Theater. Ushers help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after events.

Essential Duties & Responsibilities

1. Greets guests, scans guest tickets upon entry to the venue, answers guest questions, assists guests with locating their seats and examines tickets for entry to various seat levels around venue during event. Examines tickets and/or internal staff and external guest passes to verify authenticity. Directs guests to concession and restroom locations. Ensures no outside food or unexplained packages are admitted into facility before, during or after an event. Ensures no alcohol leaves the facility.

2. Resolves guest complaints or problems personally or by directing them to the appropriate management team member. Ensures guests are safely enjoying events and escalates issues as needed to security or department management. Monitors assigned sections and enforces no smoking policy where applicable.

3. Supports with keeping the venue safe, clean/sanitized and presentable to the guest. Participates in venue recycling efforts before, during and after events. Regularly check restrooms to verify cleanliness and alerts EVS department as needed.

4. Assists with handling guest requests or accommodation needs. Works in conjunction with Box Office staff to coordinate seat relocations.

5. Directs patrons in the event of emergency and assists in incident reporting as needed.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of experience in a guest service role required. Box Office or Live Music Event customer service experience a plus.
• Excellent verbal, written and interpersonal communication skills.
• Excellent customer service skills.
• Acute sense of judgment, tact and diplomacy.
• Flexibility to work evenings, nights, weekends and holidays.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava' Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

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Source: Hospitality Online