Service Engineer - Indianapolis, United States - Allison Transmission
Description
JOIN THE TEAM THATS POWERING PROGRESS
Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, were driving progress everywhere because we employ top talent worldwide.
Learn more about this role and how you can begin driving your career forward
Job Title:
Service Engineer - Electrification
Pay Grade:
T2
Job Description:
JOIN THE TEAM THATS POWERING PROGRESS
Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, were driving progress everywhere because we employ top talent worldwide.
This is an exciting opportunity in Indianapolis for a Service Engineer.
Learn more about this role and how you can begin driving your career forward
The Service Engineer provides assistance to Allison distributors, dealers, OEMs and end-users in the troubleshooting, servicing and repairing of transmissions and their control systems. The Service Engineer provides field service support, champions root cause investigation and execution of corrective action for major issues. The Service Engineer also provides assistance to the Allison global Customer Support, Quality and Sales organizations as a subject matter expert for the products supported. Primary product to be supported is Hybrid transmissions, but may include others. Other duties include but are not limited to the following:
PRIMARY DUTIES AND RESPONSIBILITIES
+ Perform investigation and analysis on failed transmissions and/or parts
+ Identify emerging issues
+ Develop and lead investigative plan for emerging or major issues
+ Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
+ Prepare technical documents to inform Service network of product issues, product updates and releases
+ Draft or update Service publications
+ Create and perform specialized training as-needed
+ Provide Customer Support representation on any required internal teams
+ Support special tool design
+ Support warranty review as-needed
+ Support Allison Technical Assistance Center personnel
EDUCATION AND QUALIFICATIONS
+ Bachelors degree in Engineering; Mechanical, Mechatronics, Electrical or Technology; Mechanical, Automotive, Mechatronics, Electrical
+ Equivalent work experience will be considered; 3+ years in a related field
SKILLS AND COMPETENCIES
+ Strong technical knowledge and hands-on experience with automatic transmissions and heavy-duty vehicles.
+ Proficiency in English language; written and verbal
+ Knowledge of failure modes analysis and problem solving techniques
+ Experience with electrified vehicles
+ Strong analytical skills
+ Ability to make decisions independently with appropriate level of guidance
+ Strong organizational skills and ability to work with minimal supervision
+ Proficient with MS Office
TRAVEL
+ Ability to travel domestically and internationally; up to 10% travel and on potentially short notice
Primary Location:
Indianapolis, IN
Additional Locations:
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+- .
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
Allison Transmission is the worlds largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the worlds leading vehicle manufacturers and are used in a range of market sectorsfrom bus, refuse and emergency to construction, distribution and defense.
Allison was founded in 1915 in Indianapolis, Indiana, where the companys global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.