Dealer Support Manager - Kansas City, United States - Xos Trucks Inc.

Description

**Dealer Support Manager**

at Xos, Inc. Kansas City, MO (NASDAQ: XOS) is an innovative electric vehicle company on a mission to decarbonize commercial transportation. Our zero-emission commercial vehicles and next-generation technologies empower fleets of Fortune 500 companies and positively impact our environment.

At Xos, we design vehicles from scratch, invent efficient and durable battery systems, write software to control the vehicle and its interactions with the driver, and entice fleet owners into an electrified future with groundbreaking service.

Xos is a people-focused company, and a great place to work Perks include 100% covered employee health benefits, Betterment 401k, training, and growth opportunities, to name a few.

**The Role**

At Xos, we pride ourselves on delivering intelligent mobility, while delivering world-class service to our customers. The role of the Dealer Support Manager is to act as the first point of contact with Xos from our dealer partners on all required assistance. These individuals will motivate and lead our dealer partners to peak performance by supporting their sales and service goals and connecting them to the appropriate parties on needs outside of their purview.

Responsibilities will include cultivating and growing relationships with Xos dealer partners and our shared customer base. In addition, the Dealer Support Manager will be responsible for driving Xos brand culture and performance accountabilities throughout our dealer network. This role will ensure that all dealer scorecard metrics are being met or exceeded and will take appropriate action in the event that they are not.

**Responsibilities**

Identify a strategy to ensure successful attainment of dealer partner sales, parts, and service goals annually

Evaluates, schedules, and coordinates all training needs for Xos dealer partner network.

Monitors all dealer scorecard progress and performance.

Prepares and reviews semi annual dealer partner performance reviews.

Develop and implement performance improvement plans in the event they are needed.

Seeks to understand consumer, industry, and category trends and translate insights into actionable business recommendations to meet business goals and objectives.

Working in partnership with all cross-functional Xos teams, own our shared goal of positive brand experience and growth by holding our dealer partners accountable in this joint mission.

**Requirements**

Bachelors or Associates degree in Business, Sales, Marketing or similar discipline preferred

Prior experience in the transportation industry, preferably in trucking

Thinks outside the box and takes initiative

Excellent judgment in solving critical problems

Ability to adapt to a fast-changing environment

Strong written and oral communication skills to clearly document and explain complex issues

Experience in the automotive, or commercial truck industry

Experience with G Suite, Slack, Asana, and Zendesk preferred

Team player attitude

Successful completion of pre-employment assessments, and background check

Flexible hours with the ability to work overtime hours as needed

Reliable internet connection and a quiet workspace free of disruptions

Ability to travel as needed

**Voluntary Self-Identification**

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As set forth in Xos, Inc.s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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