Equipment Finance Customer Service Specialist I - Jacksonville, United States - First Citizens

Description

Overview

This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division.

Performs a full range of customer service activities including addressing inquiries and concerns to find solutions and to provide outstanding customer experience to our customers.

Responsibilities

Inbound Calls - Performs a full range of customer service activities by responding promptly and accurately to customer inquiries via inbound calls and emails.

Processes a variety of customer requests within low to medium complexity levels which includes account reconciliation, account updates, document requests, copy of invoices, buyout quotes, web portal troubleshooting, etc.

Operations and Administration - Performs duties as assigned to ensure operational efficiency.

Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.

Completes required training by established deadlines.

Qualifications

High School Diploma or GED and 1 years of experience in Customer Service Required or Bachelors Degree and 0 years of experience

Preferred Area of Experience:
Banking, Finance, Operations
#J-18808-Ljbffr