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    Facilities Maintenance Technician - Jackson, United States - The Yarrow Group

    The Yarrow Group
    The Yarrow Group Jackson, United States

    4 weeks ago

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    Description

    Job Description

    About Us

    The Yarrow Group is a collection of independently spirited and branded hotels focused on providing exceptional hospitality. Each day is an opportunity to enhance the lives of our team members, guests, and communities. Our vision, mission, values, and commitments guide every decision and every new addition to our team. No superheroes, no big egos – just a diverse group of individuals with strong relationships built on trust that honor everyone involved, from employees to guests to investors.

    Our Values

    • We Engage and Listen
    • We Care and Take Ownership
    • We Provide and Ensure
    • We Appreciate and Have Fun

    As a Facilities Maintenance Tech, your role involves overseeing and actively participating in all maintenance operations while delivering top-notch customer service. You'll be maintaining high service standards internally and externally, embracing the Mountain Modern service culture. Collaborating with the guest services and housekeeping teams, you will prioritize guest safety and experience, uphold service quality, exceed expectations, and efficiently achieve departmental goals.

    • Adhere to safety and emergency protocols.
    • Welcome and assist customers promptly and courteously, providing necessary information clearly and accurately.
    • Perform various maintenance tasks such as repairs, carpentry, HVAC, plumbing, painting, electrical work, etc.
    • Follow daily work schedules to ensure adequate coverage and complete assigned tasks effectively.
    • Participate in training sessions and meetings to stay informed about work schedules and hotel matters.
    • Ensure compliance with policies and procedures, including preventative maintenance and safety measures.
    • Communicate effectively with team members, supervisors, and other departments regarding repair statuses.
    • Prioritize employee, guest, and vendor safety.
    • Support safety initiatives and maintenance of spare parts inventory.
    • Diagnose and resolve maintenance issues as they arise.
    • Collaborate with Housekeeping for the Perfect Room Program and Deep Clean Projects.
    • Handle customer inquiries via phone and email, maintain guest needs records, and provide exceptional service.
    • Stay informed about local attractions to offer recommendations and booking assistance for guests.

    Requirements

    • At least one year of building maintenance experience.
    • Hands-on experience with various repair tasks and systems.
    • Certification or knowledge in HVAC, refrigeration, pool operation, or electrical work.
    • Proficient in using tools and diagnostic techniques.
    • Strong interpersonal and communication skills.
    • Flexible to work all shifts and overtime when needed.
    • Proven ability to resolve guest issues efficiently.
    • Familiarity with hotel operations.
    • Fluency in English, both written and spoken.
    • Excellent customer service and conflict resolution skills.
    • Ability to work independently and multitask effectively.

    Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Short Term & Long Term Disability
    • Training & Development Opportunities
    • Wellness Programs and Resources
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