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King of Prussia

    Tech Support Analyst II - King of Prussia, United States - Center for Orthopedic and Research Excel

    Center for Orthopedic and Research Excel
    Center for Orthopedic and Research Excel King of Prussia, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Benefits

    • Competitive Health & Welfare Benefits
    • Monthly $43 stipend to use toward ancillary benefits
    • HSA with qualifying HDHP plans with company match
    • 401k plan after 6 months of service with company match (Part-time employees included)
    • Employee Assistance Program that is available 24/7 to provide support
    • Employee Appreciation Days
    • Employee Wellness Events

    ESSENTIAL FUNCTIONS

    • Installs configure, maintains, and troubleshoots Windows-based computers and various peripheral devices effectively.
    • Installs maintain and troubleshoot all business applications effectively.
    • Escalates errors to hardware and software manufacturers as necessary.
    • Manages user errors and requests through the IT/Facilities help desk ticketing system.
    • Documents daily tasks and create user documentation as needed.
    • Tracks company assets through inventory database timely and accurately.
    • Understands and demonstrates the main role of IT is to help others do their job better, more efficiently, and more securely.
    • Maintains a high level of customer satisfaction.
    • Maintains confidentiality.

    EDUCATION

    • High school diploma/GED or equivalent working knowledge preferred.

    EXPERIENCE

    • 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.
    • Must have at least intermediate skills with Microsoft Office Professional Suite.
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