Front Desk Clerk - Bloomington, United States - Cook Group

Description

Overview:

CFC Properties, a Cook Group Company, specializes in historically and architecturally significant structures, consisting of commercial, retail, residential, and hospitality real estate. CFC prides itself on providing exceptional customer service and is committed to inclusivity, community, and individual and communal improvement. We achieve these expectations through philanthropy, equality, and education. We are an organization that wants to empower and support its community by offering various opportunities to achieve career goals.

The Front Desk Clerk with CFC Properties is the first point of contact and is responsible for answering the phone, responding to questions and greeting visitors and guests. This position is located at the Grant Street Inn.

2 Part Time shifts available: 20 hours per week

• Friday/Saturday: 8am - 6pm
• Friday/Saturday: 1pm - 11pm

Greet guests and patrons as they arrive
Handle guest check-ins and check-outs appropriately
Take reservations, confirm and process payments
Receive and relay incoming, outgoing and internal phone calls
Refers messages to appropriate party
Process incoming and outgoing mail
Manage accurate accounting of all rooms
Answer queries regarding the Inn's services and amenities and local happenings

Maintain regular and punctual attendance

Must be comfortable working in a fast-paced environment

• High School Diploma or equivalent required
• Previous customer service experience required
• Proficiency in Microsoft Office software & Adobe PDF
• Hospitality experience preferred
• Knowledge of local area preferred

Physical Requirements:

• Works under general office environmental conditions
• Sitting for extended periods of time, utilizes close visual acuity for working with computers, equipment
• Able to lift 20+ pounds occasionally